Privacy Policy
At BHARATI, we respect your privacy and are committed to safeguarding your personal data. We collect only what is strictly necessary to provide an extraordinary cookware experience, and we never sell your information.
Last Updated: January 2025Essential Collection Only
We gather only necessary contact, address, and transaction details required to process, bill, and deliver your orders.
Zero Data Selling
We never monetize, rent, or trade your personal records with external advertisers, data brokers, or marketing syndicates.
Full Transparency
Cookies and telemetry are strictly utilized to maintain your active cart, secure authentication, and evaluate site stability.
Your Data Rights
You retain the right to inspect, update, export, or request the irrevocable erasure of your customer profile at any time.
1. Information We Collect
When you browse our digital storefront, register an account, or complete a purchase, we collect the following categories of information:
- Identity & Contact Data: Full name, email address, phone number, and physical billing/shipping addresses.
- Transactional Details: Items purchased, order history, invoice values, and payment status.
- Payment Security: Payment transactions are handled directly through RBI-authorized payment gateways (such as Razorpay). We never capture or store credit/debit card CVV numbers or banking passwords on our servers.
- Technical & Device Telemetry: Anonymized IP addresses, browser types, operating systems, and page interaction timestamps.
2. How We Utilize Your Data
Your personal information is used exclusively for lawful e-commerce operations, including:
- Order verification, fulfillment, invoice generation, and courier coordination.
- Dispatching transactional notifications (order confirmation, dispatch alerts, and delivery OTPs).
- Managing warranty claims, product inquiries, and after-sales customer service.
- Protecting against unauthorized access, payment fraud, and platform misuse.
- Sending optional brand updates or new product releases (which you can opt out of at any time via a single click).
3. Third-Party Disclosures & Partners
We do not sell your personal information. We share relevant data only with vetted service providers who assist us in operating our storefront under strict non-disclosure obligations:
Delhivery, Bluedart, and Ecom Express for physical doorstep delivery and SMS dispatch tracking.
PCI-DSS compliant payment aggregators ensuring encrypted and secure online fund transfers.
Disclosed solely when mandated by court summons, tax laws, or regulatory agencies under Indian statutes.
4. Cookies & Web Storage
Our web application uses essential cookies and local browser storage to keep track of your shopping cart contents, preserve customer login sessions, and optimize content delivery speeds. You can configure your browser to reject cookies, though certain interactive features (such as cart persistence) may function suboptimally.
5. Data Security & Grievance Officer
We maintain robust 256-bit TLS encryption in transit and end-to-end encrypted databases at rest to defend against unauthorized access, modification, or exposure.
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), the contact details for our Grievance Redressal Officer are:
Grievance Officer: BHARATI Compliance & Legal Cell
Address: BHARATI Cookware, Burdwan Road, Siliguri, West Bengal 734005, India
Email: privacy@bharaticookware.com
Response Time: Within 48 business hours
Questions regarding your personal information?
Our data privacy team is on hand to assist with data inquiries, access copies, or account de-registration.